THE SLIME FACTORY

At THE SLIME FACTORY (“we,” “us,” or “our”), accessible at theslimefactory.com (the “Website”), protecting your privacy is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and your rights regarding your personal data.

If you have any questions about this Privacy Policy, please contact us at info@theslimefactory.com.

This Privacy Policy applies only to online activities and is valid for visitors to our Website. It does not apply to information collected offline or through channels other than this Website.

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1. Consent

By using our Website, you hereby consent to this Privacy Policy and agree to its terms.

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2. Information We Collect

We collect personal information only when you voluntarily provide it to us.

You may provide personal information when you:
• Contact us via email or contact forms
• Register for an account
• Make a reservation or inquiry

This information may include:
• Name
• Email address
• Phone number
• Mailing address
• Company name (if applicable)
• Message content or attachments
• Any other information you choose to provide

We will always make clear why we are requesting information at the point of collection.

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3. How We Use Your Information

We use collected information to:
• Provide, operate, and maintain our Website and services
• Process reservations and customer inquiries
• Improve, personalize, and expand our Website
• Understand and analyze how users interact with our Website
• Develop new services, features, and functionality
• Communicate with you, including customer support, updates, marketing, and promotional messages
• Send transactional or informational emails
• Detect, prevent, and address fraud or security issues

We do not use personal data to create advertising profiles based on sensitive characteristics, and we do not knowingly target advertising to children.

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4. Data Retention

THE SLIME FACTORY retains personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal, accounting, and reporting obligations, and to resolve disputes.

Our retention periods are as follows:
• Inactive customer accounts: retained for 36 months
• Pending orders: retained for 30 days
• Failed orders: retained for 30 days
• Cancelled orders: retained for 90 days
• Refunded orders: retained for 24 months
• Completed orders: retained for 84 months (7 years) for tax, accounting, and legal compliance purposes

Once the applicable retention period expires, personal data is securely deleted or anonymized, unless a longer retention period is required by law or necessary to establish, exercise, or defend legal claims.

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5. Log Files

THE SLIME FACTORY follows standard procedures for using log files. These files automatically collect information such as IP address, browser type, ISP, date/time stamps, referring/exit pages, and clicks. This information is not linked to personally identifiable data and is used for analytics and site administration.

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6. Cookies and Tracking Technologies

THE SLIME FACTORY uses cookies and similar technologies to store visitor preferences, improve functionality, and optimize user experience. You may disable cookies through your browser settings, though some features may not function properly.

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7. Advertising & Analytics Partners

We may use third-party advertising and analytics services, including but not limited to Google Ads, Google Analytics (GA4), Meta (Facebook and Instagram), and similar platforms, to help us understand how users interact with our Website and to deliver relevant advertising.

These third parties may use cookies, pixels, or similar tracking technologies to collect information about your interactions with our Website, including pages visited, actions taken, and approximate location.

You may control or opt out of personalized advertising by adjusting your browser settings or visiting the advertising platform’s opt-out tools.

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8. CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:
• Request disclosure of personal data collected
• Request deletion of personal data
• Request that personal data not be sold

THE SLIME FACTORY does not sell personal data.

We will respond to verified requests within one (1) month.

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9. State Privacy Rights

(Virginia, Colorado, Connecticut & Utah Residents)

Residents of Virginia, Colorado, Connecticut, and Utah may have additional rights regarding their personal information under applicable state privacy laws, including access, correction, deletion, portability, and the right to opt out of certain data processing.

THE SLIME FACTORY does not sell personal data.

If we decline to take action on your request, you may appeal our decision by contacting us.

We will respond to verified requests within 45 days, with extensions where permitted by law.

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10. GDPR Data Protection Rights (European Users)

If you are located in the European Economic Area (EEA), you have the right to:
• Access your personal data
• Request correction or completion
• Request erasure (under certain conditions)
• Restrict or object to processing
• Request data portability

We will respond within one (1) month.

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11. Children’s Information

THE SLIME FACTORY does not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information, please contact us immediately so we may remove it.

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12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online system is completely secure.

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13. Third-Party Privacy Policies

This Privacy Policy does not apply to third-party websites or services linked from our Website.

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14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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15. Contact Information

For privacy-related questions or requests, contact us at:

📧 info@theslimefactory.com
📧 customerservice@theslimefactory.com